Can the product be shipped to a pickup location?

Yes, it is possible to ship the product to a pickup location. When placing your order, please enter the pickup location as the delivery address and include a note specifying where you would like to pick up. Here is a list of available courier companies for pickup:

  • USA:

    • Ship from factory: FedEx/UPS

    • In-stock dolls: UPS

  • Canada:

    • Ship from factory: UPS/Canada Post

    • In-stock dolls: FedEx/Canada Post

  • EU:

    • Ship from factory: UPS/DHL

    • In-stock dolls: GLS/DHL

  • Australia:

    • Ship from factory: Top Logistics/Canada Post

    • In-stock dolls: Au post/Au Allied/Toll
  • UK:

    • Ship from factory: UPS/DPD/Royal Mail

    • In-stock dolls: DHL (Under 30kg)

Please note, pickup requires you to be at least 21 years old and present a valid personal ID. 

We do not offer refunds for issues caused by personal reasons, such as picking up too late or your order being taken by someone else.

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.

Articles in this section

See more
Our helpline hours:
8:00am - 8:00pm CST Monday to Friday; 9:00am - 6:00pm CST Saturday
Follow us on Twitter
Get the latest news and updates first