What do I need to know when I need a refund?

Customers can return LoveNestle products if the products are unopened and unused within 15 days after purchase. Customers need to bear all shipment costs and transaction fees under this circumstance.


*Please note the return period will expire after 15 days on which customers or a third party other than the carrier acquires physical possession of our products.


Return processing time: 2-3 business days

Once LoveNestle receives your returned item and our customer service representative confirmed that it meets the eligibility criteria for a refund, we will process the refund or offer other services possible to address the situation accordingly. Refunds will be issued in the same form of payment used for the original purchase.Please communicate with our Customer Service Representative at service@lovenestle.com to confirm the product returning and refunding process. All return and refund requests that are not confirmed by our Customer Service Representative will not be addressed.

Was this article helpful?
0 out of 0 found this helpful



Please sign in to leave a comment.

Articles in this section

Our helpline hours:
8:00am - 8:00pm CST Monday to Friday; 9:00am - 6:00pm CST Saturday
Follow us on Twitter
Get the latest news and updates first